Adobe Reader X (AcroRd32.exe) process keeps using high cpu

I ran into this problem on a Terminal Server configuration where the Adobe Reader X (AcroRd32.exe) process keeps using high if not all cpu capacity even after you close the program. After some searches I found this could be because the welcome screen that is opened when you start Acrobat Reader isn’t closed at all, the session stays active and keeps using a lot of cpu capacity.

I could not found a fix for the problem at this time , but there is a workaround that solves the problem. You can disable the welcome screen from starting with a registry key.

1. Open the regedit and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown

2. Add a new key with the name: cWelcomeScreen

3. Add a DWORD value to the key: bShowWelcomeScreen with value 0

Now when starting Adobe Reader it will not start the welcome screen but also does not uses the high cpu.

Posted in Blog, Windows 2008R2 at October 16th, 2012. 6 Comments.

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